HomeLife/Realty One Ltd., Brokerage

Independently Owned and Operated

 

501 Parliament Street                                                 71 Regent Park Blvd

Toronto, Ontario M4X 1P3                                        Toronto, Ontario M5A 3K2

Phone: 416-922-5533  Fax: 416-922-5808              Phone:  416-601-2121 Fax: 416-601-1495

info@homeliferealtyone.com                                      info@regentparklife.com

 

Feedback and Complaints about the Accessibility of Goods and Services

 

1. HomeLife/Realty One, Ltd., Commitment

 

HomeLife/Realty One, Ltd., strives to meet and surpass the expectations of everyone we serve. Feedback regarding HomeLife/Realty One, Ltd., and others who provide services on behalf of HomeLife/Realty One, Ltd., and the manner in which they provide services to persons with disabilities will be used for service improvements.

 

2. How to Give Feedback or Make a Complaint

 

An inclusive and accessible feedback process utilizes multiple channels. For this reason feedback and complaints may be provided by the following methods; in person, by telephone, by email or other electronic means, in writing, or other reasonable methods.

 

To improve the effectiveness of addressing feedback and complaints, it is recommended that feedback be given as soon as possible.

 

3. Complaints Process

 

i. First Step

Staff and others providing goods and services on behalf of HomeLife/Realty One, Ltd.,  should attempt to resolve complaints with customers immediately.

 

If a satisfactory resolution cannot be reached the complainant will be given the option of taking their complaint to the next step.

 

ii. Second Step

Customers should address complaints with the Brokerage Manager. The two parties should work together to find a satisfactory resolution.

 

iii. Third Step

Complaints that are Not Resolved in the Second Step and all Other Complaints

 

Complaints that are not resolved with store managers or assistant store managers and all other unresolved complaints should be directed to:

 

Office manager

Telephone: 416-922-5533

Email:  accessibility@ homeliferealtyone.com

Fax:     416-922-5808

 

Mail:    Attention: Accessibility

Office/Human Resources Manager

HomeLife/Realty One, Ltd.

501 Parliament Street

Toronto, Ontario, M4X 1P3

Contact Me

HomeLife/Realty One Ltd., Brokerage
HomeLife/Realty One Ltd., Brokerage Independently owned and operated
501 Parliament Street
Toronto, Ontario   M4X 1P3

Toll-Free: 1-866-242-5641Phone: 416-922-5533Fax: 416-922-5808
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