HomeLife/Realty One Ltd., Brokerage

Phone:
416-922-5533
Toll free:
1-866-242-5641
Fax:
416-922-5808
Contact Us

HomeLife/Realty One Ltd., Brokerage

Phone:
416-922-5533
Toll free:
1-866-242-5641
Fax:
416-922-5808
Contact Us

Accessibility: Feedback and Complaints

Feedback and Complaints about the Accessibility of Goods and Services

1. HomeLife/Realty One, Ltd., Commitment

HomeLife/Realty One, Ltd., strives to meet and surpass the expectations of everyone we serve. Feedback regarding HomeLife/Realty One, Ltd., and others who provide services on behalf of HomeLife/Realty One, Ltd., and the manner in which they provide services to persons with disabilities will be used for service improvements.

2. How to Give Feedback or Make a Complaint

An inclusive and accessible feedback process utilizes multiple channels. For this reason feedback and complaints may be provided by the following methods; in person, by telephone, by email or other electronic means, in writing, or other reasonable methods.

To improve the effectiveness of addressing feedback and complaints, it is recommended that feedback be given as soon as possible.

3. Complaints Process

i. First Step
Staff and others providing goods and services on behalf of HomeLife/Realty One, Ltd., should attempt to resolve complaints with customers immediately.

If a satisfactory resolution cannot be reached the complainant will be given the option of taking their complaint to the next step.

ii. Second Step
Customers should address complaints with the Brokerage Manager. The two parties should work together to find a satisfactory resolution.

iii. Third Step
Complaints that are Not Resolved in the Second Step and all Other Complaints

Complaints that are not resolved with store managers or assistant store managers and all other unresolved complaints should be directed to:

Office manager
Telephone: 416-922-5533
Email: accessibility@ homeliferealtyone.com
Fax: 416-922-5808

Mail: Attention: Accessibility
Office/Human Resources Manager
HomeLife/Realty One, Ltd.
501 Parliament Street
Toronto, Ontario, M4X 1P3

Have Questions?

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416-922-5533

  

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At HomeLife/Realty One Ltd., Brokerage we uphold an ongoing commitment to providing an elevated level of personal service. Our clients come first, and as a result, they are able to achieve more than they ever dreamed with their real estate investment.

Because we expect more from our associates, you can expect more from us when it comes to the important sale or purchase of your property. When it comes to your next move, we want you to experience the difference exceptional real estate service can make.

Contact us today, for free real estate advice, to find your nearest sales associate or to find your dream home!